TERMS & CONDITIONS
www.linguaphone.ie and its affiliates provide access to the www.linguaphone.ie website (the “website”) and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the site www.linguaphone.ie . By using the www.linguaphone.ie website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future www.linguaphone.ie service, you will also be subject to the guidelines and conditions applicable to that service.
Pricing and availability
All prices shown on the website are in Euros and customers will be billed in this currency. By confirming your order you are confirming that you understand and are aware of this. No refunds are available for customers who mistake prices for that of another currency. The prices displayed on our websites are shown inclusive of VAT (where applicable) at the appropriate rate.
Despite our best efforts, a small number of the products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. Note: we cannot confirm the price until after you have placed your order.
All orders are subject to availability. In the event of a course being unavailable, our Customer Services team will contact you to advise you of the expected due date. In all cases we will endeavour to deliver your course to you as quickly as possible.
We do our best to list availability information for the products sold by us on our websites. Beyond what we say on our websites, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable.
Course delivery
Goods are dispatched for delivery within Ireland, Europe and Internationally, Monday to Friday 8.00am to 6.00pm at the charges shown on the website, and in many cases we do require a signature. Therefore, we would ask that you provide a daytime address, such as a work, neighbour’s or friend’s address, where there will be someone available to sign for the delivery. Please note, we cannot ship to PO Box addresses. All courses dispatched for delivery outside of Ireland will be delivered by a registered carrier at the charges shown on our website.
As a guide, delivery times within Ireland are 2-3 working days (subject to stock availability). For deliveries outside Ireland please allow up to 7 working days for delivery. The Linguaphone Group does not accept any responsibility for charges or delays caused by international customs.
Where there is an item out of stock, we will contact you to inform you of the expected delivery date.
Customs
When ordering goods from www.linguaphone.ie for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our websites, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information.
Returns and Cancellation policy
21 Day trial period and cancellations
Linguaphone courses ordered via this website where the delivery and sales invoice addresses are within the Ireland, the UK or the EU are covered by a 21 day trial period. If at the end of this period you are not happy with your purchase, simply return the product (and any free gift) to us in good condition to receive a full course refund (less the shipping fee)
This trial period does not apply to customers who purchased a course through our Daily Mail promotion. This trial period also does not apply to PDQ or allTalk downloads, uTalk and other online subscription or downloadable language course services.Once you have confirmed any order for a download, we will unfortunately be unable to refund your purchase unless otherwise specified on the course web page
Returns
If you are still within your 21-day trial period, you may return the course to us at the following address:
Linguaphone Returns, PO Box 225, Mullaghboy Industrial Estate, Navan, Ireland
You will need to enclose a covering letter with your full name and address, Customer Reference Number (which can be found on your web order e-mail receipt or in your Linguaphone account) and reason for return. At the Post Office please obtain a “Certificate of Posting” from the cashier, which acts as your receipt, and you should allow seven to ten working days for delivery. Please ensure that you keep the “Certificate of Posting” in a safe place, until you have received confirmation of your refund from us.
Special Offers
Unless otherwise stated, any offer, promotion or discount on www.linguaphone.ie is not applicable in conjunction with any other offer. Although deliveries are normally delivered between 5-7 days, you should allow 28 days for delivery (subject to stock availability). Please email the Customer Services team using the CONTACT US FORM if you are unsure about the delivery date and require clarification. Special offers displayed on the www.linguaphone.ie website are applicable to the specified Linguaphone products only and NOT those of any partners, linked or associated sites unless expressly stated. All orders are accepted at price ruling at date of receipt of order. Linguaphone reserves the right to change promotions or special offers at any time. Additional terms and conditions may apply for affinity partnerships and these will be included on the relevant website page.
Online subscription services
When accessing our online subscription services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your username or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
www.linguaphone.ie reserves the right to refuse access to the service, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Privacy Policy
Please review our Privacy Policy, which governs your visit to www.linguaphone.ie and the use of our online subscription services.
Access to www.linguaphone.ie and our online subscription services
We will always try to ensure that availability of our websites and online subscription services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Licence for website access
www.linguaphone.ie grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.linguaphone.ie . This licence does not include any resale or commercial use of these websites or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of these websites or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
These websites or any portion of these websites may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.linguaphone.ie, and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising www.linguaphone.ie , or its affiliates’ names or trademarks without the express written consent of www.linguaphone.ie . Any unauthorised use terminates the permission or license granted by www.linguaphone.ie.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the welcome page of www.linguaphone.ie as long as the link does not portray www.linguaphone.ie , its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.linguaphone.ie logo or other proprietary graphic or trademark as part of the link without our express written consent.
Your Conduct
You must not use our websites in any way that causes, or is likely to cause, the websites or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not www.linguaphone.ie, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the www.linguaphone.ie websites for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” to cause annoyance, inconvenience or needless anxiety.
Communications and other content
Users of our websites and online subscription services may send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. www.linguaphone.ie reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you grant www.linguaphone.ie and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant www.linguaphone.ie and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to www.linguaphone.ie, including the execution of deeds and documents, at the request of www.linguaphoneie.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to www.linguaphone.ie : (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable www.linguaphone.ie policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify www.linguaphone.ie and its affiliates for all claims brought by a third party against www.linguaphone.ie or its affiliates arising out of or in connection with a breach of any of these warranties.
Defamation claims
www.linguaphone.ie operates on a “notice and takedown” basis. If you believe that any content on, or advertised for sale on, the websites contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, www.linguaphone.ie will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Linguaphone, its affiliates or its content suppliers, and is protected by Ireland, United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of www.linguaphone.ie and its affiliates and is protected by Ireland, United Kingdom and international copyright and database right laws. All software used on this website is the property of www.linguaphone.ie, , our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without express written consent from www.linguaphone.ie In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without express written consent from www.linguaphone.ie . You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without express written consent from www.linguaphone.ie
www.linguaphone.ie and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
Trademarks and other intellectual property
www.linguaphone.ie, Linguaphone, www.linguaphone.com, www.linguaphone-ishop.co.uk, the Linguaphone logo and other marks indicated on our websites are trademarks, registered trademarks, or intellectual property of the Linguaphone Group Limited (collectively “Linguaphone”), in the European Union and/or other jurisdictions. The graphics, logos, page headers, button icons, scripts and service names of www.linguaphone.ie are the trademarks or intellectual property of the Linguaphone Group and/or De Barra Publishing Ltd.
Linguaphone trademarks and intellectual property may not be used in connection with any product or service that is not Linguaphone’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Linguaphone. All other trademarks not owned by Linguaphone that appear on these websites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Linguaphone.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by www.linguaphone.ie to you.
Our contract
When you place an order to purchase a download or an online subscription from our websites, payment is made to us by credit /debit card. Once payment has been made, this is a contract of order and your download or subscription will automatically commence.
When you place an order to purchase any other product from www.linguaphone.ie we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you. That acceptance will be complete at the time we send the product to you as accompanied by the requisite Sales Invoice. Any products on the same order which we have not dispatched do not form part of that contract.
Children
www.linguaphone.ie does not sell products for purchase by children. If you are under 18, you may use www.linguaphone.ie only with the involvement of a parent or guardian.
Other businesses
We may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of, any of these businesses or individuals or the content of their websites. www.linguaphone.ie does not assume any responsibility or liability for the actions, product, and content of any of these and any other third parties. You can tell when a third party is involved in your transactions, and we may share customer information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.
Electronic communications
When you visit www.linguaphone.ie or send e-mails to us, you are communicating with us electronically. In respect of your order we communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. Please refer to our Privacy Policy for more details.
Telephone communications
To communicate with us by telephone please call on
From Republic of Ireland: 01 9022240
From UK: 020 3603 6554
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our websites, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the websites or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Our details
This website is owned and operated by De Barra Publishing Limited under licence from the Linguaphone Group
For any queries relating to www.linguaphone.ie , please write to:
De Barra Publishing Ltd. PO Box 225, Mullaghboy Industrial Estate, Navan, Co. Meath , Ireland
You can also contact us by visiting the contact us page.